Shipping policy

DELIVERIES

Deliveries are made using an 18ton lorry with a tail lift. This requires a solid, concrete or tarmac flat surface for the offload. Deliveries are kerbside only, although the drivers will usually attempt to place them on the driveway if possible. We cannot deliver onto a slope. Flat gravel driveways would require sheets of plywood for the wheels of the manual pallet truck to roll on. Hiab deliveries may be possible in and around London, providing a crane offload onto most surfaces.

Please ensure someone is available to sign for the delivery, otherwise, you may be liable for a £45 re-delivery charge per pack if the goods are unable to be left without a signature.

Whilst every effort is made for your delivery to arrive on the day specified, it is not possible to guarantee the delivery date as we use a third-party pallet network for our deliveries. Due to higher rates of driver shortages than usual, we currently advise allowing an additional day or two on top of the specified timeframes, in case of delays.

We offer standard 3-5 working day delivery or optional express 1-2 working day delivery for £15 per pack on checkout.

Standard delivery is included for delivery to most postcodes within mainland GB apart from the following postcodes:

     £50 surcharge per pack for delivery to: AB, DD, FK(8-9, 11-21), IV, KW, KY6+, PA20+, PH, TR, PO30-41

     £10 surcharge per pack for delivery to: DT, TA, EX, TQ, PL, SA, LD, LL, SY(10-11, 15-25), DG, TD, KA, ML, EH, G, FK, KY, PA1-19.

Whilst our carriers will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question. Please do not book builders or hire equipment for the day of delivery in case of delayed delivery.

Infinitepaving Ltd will be in no way liable to you for any loss, damage or expenses, either indirect or consequential, resulting from the above situations or from the use of products purchased by you on Infinitepaving Ltd.

RETURNS

We will happily issue a refund for any product purchased from Infinite Paving, providing we are notified within 30 days of the delivery date, and subject to the following conditions:

1. The product must be returned unused and as new, in saleable condition, and in the original product packaging. Returns can only be collected if the pallets are on a concrete flat surface, or were delivered with a crane.

2. You will receive a full refund of the amount paid less £150 per crate to cover the original delivery and return charges. Due to nature of stone, being a product with natural variations between batches, returns based on colour will still be subject to the £150 delivery and collection charge. We cannot guarantee all packs will come from the same batch when ordering multiple packs, so colour may vary from one pack to another requiring mixing packs upon laying.

DAMAGES

Whilst every effort is made to get the stone to you in perfect condition, an allowance of up to 2 damaged slabs per pack is built into the price. We will issue a refund for any amount above 2 damaged slabs per pack upon provision of photos showing the damaged slabs, received within 7 days of receipt of goods. It is always advisable to allow an additional 5%-10% leeway on the amount ordered for damages or cuts.